Customer Account Manager

£16,000 + bonus and benefits package - Financial Services - Other (Analyst, Office Manager, PA/Secretary etc.)
Ref: 1918 Date Posted: Tuesday 06 Jun 2017
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iMultiply resourcing are delighted to be working with an award winning financial services company currently recruiting Customer Account Managers to join an ever-expanding operation.

 

The Company

This is a UK-based credit control, recoveries management, and business process outsourcing company operating in both the B2B and B2C arenas. Their focus is on understanding its clients’ needs and delivering innovative solutions that help build success both for them and for their customers.

 

The Role

This role is available due to the on-going expansion and phenomenal success of the business. This is a telephone-based role and you will be a key point of contact for customers, both on an inbound and outbound basis. You will utilize your previous experience in a similar role to ensure that the expectations of the customer are exceeded through the delivery of exceptional service.

 

In return the company can offer you the chance to work in a fast-paced and supportive environment with the opportunity for progression and a rewarding career path to applicants who are enthusiastic with a positive attitude.

 

Responsibilities

  • Ensuring each customer receives the best possible experience whilst delivering effective solutions to the challenges our customers face
  • Interacting with customers in an empathetic and professional manner
  • Meeting compliance and regulatory standards at all times
  • Working towards and achieving monthly set targets
  • Reporting to the Collections Manager

 

On Offer

  • Salary: £16,000 per annum + bonus and benefits
  • Bonus: Up to 3k per year on average
  • Location: Glasgow City Centre
  • Shifts: 39.5 hrs per week
  • Applicants must pass a Credit Check and Disclosure Check

 

To be considered for this opportunity, you must have experience of:

  • Delivering a high standard of customer service
  • Maintaining excellent written and verbal communication skills
  • Building a rapport with a variety of different customers
  • Handling challenging situations effectively
  • Working towards KPIs

 

If you have any questions regarding this position then please do not hesitate to contact Liz Lauchlan-Brown at the iMultiply office in Glasgow or alternatively you can apply via the link.