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Customer Account Manager- 6 month fixed term contract - Edinburgh

Financial Services - Other (Analyst, Office Manager, PA/Secretary etc.)
Ref: 2516 Date Posted: Wednesday 13 Jun 2018
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iMultiply are delighted to be working with an award winning financial services company currently recruiting Customer Account Managers on a 6-month fixed term contract. 

The Company

This is a UK-based retail banking, recoveries management, and business process outsourcing company operating in both the B2B and B2C arenas. Their focus is on understanding its clients’ needs and delivering innovative solutions that help build success both for them and for their customers.

The Role

This key role involves helping new customers make a smooth transition into the company as well as being the main point of contact for existing customers. You will utilize your previous experience in a similar role to ensure that the expectations of the customer are exceeded through the delivery of exceptional service.

In return the company can offer you the chance to work in a fast-paced and supportive environment as they are committed to developing their people. 

The role is a 6-month fixed term contract.

 Responsibilities 

  • Ensuring each customer receives the best possible experience whilst delivering effective solutions to the challenges our customers face
  • Interacting with customers in an empathetic and professional manner
  • Meeting compliance and regulatory standards at all times
  • Working towards and achieving monthly set targets
  • Reporting to the Collections Manager

On Offer

The position of Customer Account Manager on a 6-month contract is offering a salary of £17,000. Their premises are based in Edinburgh city centre and is easily assessable via public transport. 

To be considered for this opportunity, you must have experience of:

  • Delivering a high standard of customer service
  • Maintaining excellent written and verbal communication skills
  • Building a rapport with a variety of different customers
  • Handling challenging situations effectively
  • Working towards KPIs

If you have any questions regarding this position then please do not hesitate to contact Fiona Gardner or alternatively you can apply via the link.