Spotlight: iMultiply engages with Clyde Valley Housing Association

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The Clyde Valley Group, through its Association and Subsidiary, was set up in 1996 as a Registered Social Landlord. The organisation own and manage more than 7,000 homes across Lanarkshire and East Dunbartonshire. As an agile business Clyde Valley Group provides a range of homes for rent or sale on behalf of people with a wide range of housing needs. 

Lynn Wassell, Chief Executive and Debbie Shields, iMultiply Manager - West of Scotland discuss the scope for career progression at Clyde Valley Housing Association, the variety of work and the importance of team spirit:

 

What is the role of your team?

Clyde Valley delivers landlord and factored services to over 7000 customers across Lanarkshire and East Dunbartonshire. This involves repairing and investing in tenants’ homes, managing estates, collecting rents, allocating new homes and offering support and advice to people with a wide variety of needs. 

We have a large new build housing programme to deliver to provide much needed homes. Our finance team plays a vital role by working with the housing and repairs team to deliver front line customer services, as well as advising on regulation, legislation and funding requirements. 
 
Our dynamic team prepares everything from budgets and managing accounts for our parent and subsidiary companies, through to invoices and banking transactions. We process customer payment transactions and reconcile balance sheets, as well as administering payroll and pensions for all employees. The team is integral to supporting the Finance Director in treasury management and 30 year business planning.              
 
What is your team like?
 
We have an extended team of around 60 people of all ages, who are whole heartedly customer focused and have a ‘can do’ attitude.  Our close-knit team is hugely motivated to deliver the best services and continually improve our performance. 
Thanks to exceptional teamwork, we were recently awarded Customer Excellence Accreditation for the 6th year running.  New joins are warmly welcomed and there is a real spirit of helping eachother out.  We have a great mix of skills and experience, from new apprentices to others who have loyally worked for us since we started over 21 years ago.  
 
What is a typical day like working in your team?
 
There is no typical day! Each day promises variety and a whole range of challenges. Some of the housing, repairs and investment team members will be out visiting customers across the area, meeting with contractors or partners, and some in the office answering customer calls. The finance team is kept busy sorting out accounts, invoices, payroll, banking, tax and financial business planning.  
 
What are the benefits of working at Clyde Valley?
 
We are committed to being an excellent employer and to listening and acting upon our team’s views. We carry out an annual independent employee survey to see how we are doing on employee engagement and to ask for ideas. 
 
There are regular team meetings and other events. Our salaries, pension contribution and holiday entitlement is generous and competitive. We offer flexible working. We believe in investing to get the best out of everyone who works for us and supporting career progression.
 
This means we offer time and opportunity for training and development, encourage everyone to use their initiative and actively promote health and well-being. Some people go for a lunchtime walk and others use our on-site gym. Our offices in Motherwell are high quality and spaciously set over three floors.  
 
We think it’s important to give something back to the wider community and we hold events to support our chosen charity. This year we have enjoyed supporting Young Carers by donating Christmas gifts and arranging a trip to the pantomime.  
 
What would a new join expect to be doing?
 
We offer a structured induction for every new employee, including the opportunity to understand how each department works and a visit to the housing areas we manage. There is on the job training. We also have an on-line learning package, which is really helpful if you are new to the housing sector and it means you can do training at a time that works for you. 
 
We have created some new posts in the finance team and there is a real opportunity for the right person to come in and shape their role. We love fresh thinking and new ideas.
 
If you are interested in joining the Clyde Valley Housing Association team, please contact Debbie Shields, iMultiply Manager - West of Scotland at debbieshields@imultiplyresourcing.com; 0141 648 9150.